{"id":74356,"date":"2025-09-30T22:38:45","date_gmt":"2025-09-30T21:38:45","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74356"},"modified":"2025-10-03T17:22:48","modified_gmt":"2025-10-03T16:22:48","slug":"smarter-conversations-healthier-outcomes-valeris-webex-contact-center-story","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/smarter-conversations-healthier-outcomes-valeris-webex-contact-center-story\/","title":{"rendered":"Smarter Conversations, Healthier Outcomes: Valeris\u2019 Webex Contact Center Story"},"content":{"rendered":"<p data-start=\"128\" data-end=\"418\">In this exclusive WebexOne 2025 conversation, Rob Scott from CX Today sits down with <strong data-start=\"210\" data-end=\"270\">Tommy Walker, VP of Communications Technology at Valeris<\/strong>, to explore how one of the world\u2019s leading healthcare services companies is transforming its contact centres with <strong data-start=\"385\" data-end=\"415\">Cisco Webex Contact Center<\/strong>.<\/p>\n<p data-start=\"420\" data-end=\"841\">Tommy shares Valeris\u2019 decade-long technology journey \u2014 from premises-based systems to the cloud \u2014 and explains why <strong data-start=\"535\" data-end=\"558\">AI-first innovation<\/strong> was the defining factor in their move. He reveals how intelligent routing, virtual agents, and real-time AI updates are enabling Valeris to deliver <strong data-start=\"707\" data-end=\"758\">smarter, more compassionate patient experiences<\/strong> while empowering agents to focus on what humans do best: empathy and connection.<\/p>\n<p data-start=\"843\" data-end=\"1021\">From operational agility to agent satisfaction and patient trust, this conversation highlights how Cisco\u2019s innovation is reshaping customer experience in healthcare and beyond.<\/p>\n<p data-start=\"1023\" data-end=\"1145\"><strong data-start=\"1023\" data-end=\"1143\">Watch now to learn how Valeris is using cloud contact centre technology to combine AI efficiency with human empathy.<\/strong><\/p>\n<hr \/>\n<h3>WebexOne 2025 Coverage<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-center\/cisco-doubles-down-on-ai-powered-contact-center-at-webexone-2025\/\" target=\"_blank\" rel=\"noopener\">Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025<\/a><\/li>\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-center\/why-the-future-of-ai-in-cx-depends-on-leaders-who-can-say-no\/\" target=\"_blank\" rel=\"noopener\">Why the Future of AI in CX Depends on Leaders Who Can Say \u2018No\u2019<\/a><\/li>\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-center\/no-more-boxes-webexs-open-approach-to-customer-experience-integration\/\" target=\"_blank\" rel=\"noopener\">No More Boxes: Webex\u2019s Open Approach to Customer Experience Integration<\/a><\/li>\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-center\/ryan-reynolds-at-webexone-2025-hollywood-business-and-cx-with-a-side-of-sarcasm\/\" target=\"_blank\" rel=\"noopener\">Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm<\/a><\/li>\n<li><a href=\"https:\/\/www.cxtoday.com\/contact-center\/connected-intelligence-and-the-end-of-the-drudge-work-says-nate-brown\/\" target=\"_blank\" rel=\"noopener\">Connected Intelligence and the End of the Drudge Work, Says Nate Brown<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In this exclusive WebexOne 2025 conversation, Rob Scott from CX Today sits down with Tommy Walker, VP of Communications Technology at Valeris, to explore how one of the world\u2019s leading healthcare services companies is transforming its contact centres with Cisco Webex Contact Center. Tommy shares Valeris\u2019 decade-long technology journey \u2014 from premises-based systems to the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":74363,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-74356","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","tag-artificial-intelligence","tag-ccaas","tag-digital-transformation","tag-healthcare","tag-omni-channel","tag-webexone","post_format-post-format-video","brands_to_track-cisco-webex","editorial_type-interview","intent-loyalty","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smarter Conversations, Healthier Outcomes: Valeris\u2019 Webex Contact Center Story - CX Today<\/title>\n<meta name=\"description\" content=\"Discover how Valeris is transforming healthcare contact centres with Cisco Webex Contact Center. In this WebexOne 2025 interview, VP Tommy Walker shares how AI-first innovation is driving better patient experiences and empowering agents with empathy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/smarter-conversations-healthier-outcomes-valeris-webex-contact-center-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smarter Conversations, Healthier Outcomes: Valeris\u2019 Webex Contact Center Story\" \/>\n<meta property=\"og:description\" content=\"Discover how Valeris is transforming healthcare contact centres with Cisco Webex Contact Center. In this WebexOne 2025 interview, VP Tommy Walker shares how AI-first innovation is driving better patient experiences and empowering agents with empathy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/smarter-conversations-healthier-outcomes-valeris-webex-contact-center-story\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-30T21:38:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-03T16:22:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/WebexOne_Thumbnails-v2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rob Scott\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Discover how Valeris is transforming healthcare contact centres with Cisco Webex Contact Center. 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