{"id":74507,"date":"2025-10-07T15:19:49","date_gmt":"2025-10-07T14:19:49","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74507"},"modified":"2025-10-19T09:57:41","modified_gmt":"2025-10-19T08:57:41","slug":"inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/event-news\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/","title":{"rendered":"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained"},"content":{"rendered":"<p>Standing in the sunshine outside the Marriott Marquis on San Diego Marina, with palm trees swaying and thousands of attendees weaving through the conference center in search of their next big session, one thing became clear at this year\u2019s <a href=\"\/tag\/webexone\/\">WebexOne<\/a>: AI isn\u2019t just helping anymore; it\u2019s starting to think for itself.<\/p>\n<p>For CX leaders, that means a new generation of agentic AI\u2014intelligent systems that don\u2019t just assist employees but anticipate customer needs and take meaningful action. Welcome to the age of <a href=\"https:\/\/www.uctoday.com\/event-news\/webexone-2025-connected-intelligence-takes-centre-stage\/\" target=\"_blank\" rel=\"noopener\">Connected Intelligence<\/a>.<\/p>\n<h2>1) Webex AI Quality Management: One Console for Human and AI Performance<\/h2>\n<p>Cisco unveiled <strong>Webex AI Quality Management (QM)<\/strong>, a supervisor tool that unifies coaching and improvement across both human agents and AI agents in a single platform. It combines AI-assisted scoring, real-time insights, and personalized coaching for humans with actionable recommendations and optimization for AI agents\u2014all natively in Webex Contact Center. Planned GA: <strong>Q1 2026<\/strong>.<\/p>\n<p><strong>Why it matters:<\/strong> Moves beyond compliance checklists to continuous experience improvement and de-risks AI adoption with a single supervisory view.<\/p>\n<p>Related coverage: <a href=\"https:\/\/www.cxtoday.com\/contact-centre\/agentic-ai-in-the-contact-centre-how-cisco-is-redefining-service\/\" target=\"_blank\" rel=\"noopener\">Agentic AI in the Contact Center: How Cisco Is Redefining Service<\/a><\/p>\n<h2>2) Webex AI Agent &amp; Cisco AI Assistant: From Assistive to Agentic<\/h2>\n<p><strong>Webex AI Agent<\/strong> enables autonomous and guided self-service, tapping tools, systems, and experts as needed\u2014created and tuned in the new <strong>AI Agent Studio<\/strong>. <strong>Cisco AI Assistant<\/strong> boosts live-agent productivity with suggested responses, real-time transcription, and summaries mid-call and at wrap-up. These are available for cloud and on-prem customers, with a beta for <strong>50 + languages<\/strong> targeted for <strong>Q4 2025<\/strong>.<\/p>\n<p>Starting in <strong>Q1 2026<\/strong>, Webex plans support for multi-agent collaboration via <strong>A2A<\/strong> and <strong>Model Context Protocol (MCP)<\/strong>\u2014so Webex AI Agents can interoperate with third-party agents and external data sources under enterprise controls.<\/p>\n<p><strong>Why it matters:<\/strong> Faster, more accurate resolutions with AI that can act, not just advise\u2014while preserving governance.<\/p>\n<p>Related coverage: <a href=\"https:\/\/www.cxtoday.com\/ai\/how-enterprises-are-using-webex-ai-to-drive-real-cx-results\/\" target=\"_blank\" rel=\"noopener\">How Enterprises Are Using Webex AI to Drive Real CX Results<\/a><\/p>\n<h2>3) Salesforce: Orchestrating Journeys Inside Service Cloud<\/h2>\n<p>As part of Salesforce\u2019s BYO CCaaS program, <strong>Webex Contact Center for Salesforce<\/strong> deepens the integration so organizations can orchestrate experiences using combined Webex and CRM data. Interactions can be managed inside Salesforce via <strong>Service Cloud Voice<\/strong> and <strong>Bring Your Own Channel<\/strong>, powered by Webex AI and Agentforce. Early access now; planned GA <strong>Q1 2026<\/strong>.<\/p>\n<p><strong>Why it matters:<\/strong> Reduces swivel-chair workflows and gives agents contextual, AI-enriched insights where they already work.<\/p>\n<p>Watch: <a href=\"https:\/\/www.cxtoday.com\/contact-centre\/webexone-2025-webex-and-salesforce-redefine-cx-integration\/\" target=\"_blank\" rel=\"noopener\">Webex and Salesforce Redefine CX Integration<\/a><\/p>\n<h2>4) AWS Lex: Smarter Virtual Agents, Available Now<\/h2>\n<p>Integration with <strong>Amazon Lex<\/strong> (the same tech behind Alexa) lets teams build natural voice and chat interfaces for Webex Contact Center and Contact Center Enterprise. Use cases include AI receptionist capabilities to deflect \/ route calls, improved intent recognition, and acceleration of live-agent resolutions. <strong>Available now<\/strong>.<\/p>\n<p><strong>Why it matters:<\/strong> Accelerates self-service design and improves containment while maintaining a natural customer experience.<\/p>\n<p>See also: <a href=\"https:\/\/www.cxtoday.com\/ai\/cisco-expands-ai-integrations-with-amazon-lex-and-aws\/\" target=\"_blank\" rel=\"noopener\">Cisco Expands AI Integrations with Amazon Lex and AWS<\/a><\/p>\n<h2>5) Epic: Connecting EHR Context to the Contact Center<\/h2>\n<p><strong>Epic<\/strong> integration brings EHR context into customer interactions so care teams and agents can deliver tailored, compliant support inside Epic. <strong>Available now<\/strong>.<\/p>\n<p><strong>Why it matters:<\/strong> Reduces handoffs and rework in healthcare journeys where context, compliance, and empathy are critical.<\/p>\n<p>Read: <a href=\"https:\/\/www.cxtoday.com\/verticals\/how-cisco-and-epic-are-transforming-patient-engagement\/\" target=\"_blank\" rel=\"noopener\">How Cisco and Epic Are Transforming Patient Engagement<\/a><\/p>\n<h2>6) Webex AI Quality Management in Context<\/h2>\n<p>For those tracking the broader AI strategy across Cisco\u2019s collaboration and customer experience stack, UC Today\u2019s coverage dives deeper into the company\u2019s Connected Intelligence theme and agentic vision.<\/p>\n<p>Read more: <a href=\"https:\/\/www.uctoday.com\/collaboration\/webexone-2025-cisco-bets-big-on-agentic-collaboration\/\" target=\"_blank\" rel=\"noopener\">WebexOne 2025: Cisco Bets Big on Agentic Collaboration<\/a><\/p>\n<h2>7) Market Expansion: India and KSA on the Roadmap<\/h2>\n<p>Cisco plans to expand the Webex ecosystem with locally hosted solutions for performance and compliance. In <strong>Q2 2026<\/strong>, Cisco targets Webex Calling data centers in Mumbai and Chennai and the launch of Webex Contact Center services in India, with future expansion planned for the Kingdom of Saudi Arabia.<\/p>\n<p><strong>Why it matters:<\/strong> Local hosting improves latency, call quality, and regulatory alignment for global CX programs.<\/p>\n<p>More coverage: <a href=\"https:\/\/www.uctoday.com\/event-news\/webexone-2025-connected-intelligence-takes-centre-stage\/\" target=\"_blank\" rel=\"noopener\">WebexOne 2025: Connected Intelligence Takes Centre Stage<\/a><\/p>\n<h2>Leadership Perspective<\/h2>\n<blockquote><p>\u201cYou win or lose your customers every single day through the quality of the experiences you deliver. AI is the key to delivering amazing customer experiences at scale.\u201d \u2014 <em>Jeetu Patel, President and Chief Product Officer, Cisco<\/em><\/p><\/blockquote>\n<h3>Bottom Line for CX Leaders<\/h3>\n<ul>\n<li><strong>Unify oversight:<\/strong> Manage human and AI performance in one supervisory plane with Webex AI QM.<\/li>\n<li><strong>Operationalize agentic AI:<\/strong> Deploy AI Agent and AI Assistant to act, summarize, and follow up securely.<\/li>\n<li><strong>Integrate the journey:<\/strong> Use Salesforce, AWS Lex, and Epic to collapse data silos and remove friction.<\/li>\n<li><strong>Prove value fast:<\/strong> Target containment, cycle times, and CSAT with production-grade use cases.<\/li>\n<li><strong>Plan for scale:<\/strong> Leverage multi-agent interoperability (A2A, MCP) and regional hosting to grow responsibly.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Standing in the sunshine outside the Marriott Marquis on San Diego Marina, with palm trees swaying and thousands of attendees weaving through the conference center in search of their next big session, one thing became clear at this year\u2019s WebexOne: AI isn\u2019t just helping anymore; it\u2019s starting to think for itself. For CX leaders, that [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":74508,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,55549,62064],"class_list":["post-74507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","category-event-news","category-service-management-connectivity","tag-agentic-ai","tag-agentic-ai-in-customer-service","tag-ai-agent","tag-ai-agents","tag-autonomous-agents","tag-event","tag-quality-management","tag-video","tag-webexone","brands_to_track-cisco","brands_to_track-cisco-webex","brands_to_track-webex","editorial_type-feature","editorial_type-interview","intent-evaluation","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained - CX Today Cisco WebexOne 2025 Agentic AI: 7 Takeaways from the Year AI Got Real<\/title>\n<meta name=\"description\" content=\"CX Today covers Event News news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Event, Quality Management, Video, WebexOne and more. Cisco WebexOne 2025 Agentic AI redefines collaboration with Connected Intelligence, new AI Agents, and interoperability across platforms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained\" \/>\n<meta property=\"og:description\" content=\"CX Today covers Event News news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Event, Quality Management, Video, WebexOne and more. Cisco WebexOne 2025 Agentic AI redefines collaboration with Connected Intelligence, new AI Agents, and interoperability across platforms.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-07T14:19:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T08:57:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rob Scott\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@robscottnews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rob Scott\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\"},\"author\":{\"name\":\"Rob Scott\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/f19081c4679305342a54f09c4c9df308\"},\"headline\":\"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained\",\"datePublished\":\"2025-10-07T14:19:49+00:00\",\"dateModified\":\"2025-10-19T08:57:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\"},\"wordCount\":788,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg\",\"keywords\":[\"Agentic AI\",\"Agentic AI in Customer Service\u200b\",\"AI Agent\",\"AI Agents\",\"Autonomous Agents\",\"Event\",\"Quality Management\",\"Video\",\"WebexOne\"],\"articleSection\":[\"Contact Center &amp; Omnichannel\u200b\",\"Event News\",\"Service Management &amp; Connectivity\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\",\"name\":\"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained - CX Today Cisco WebexOne 2025 Agentic AI: 7 Takeaways from the Year AI Got Real\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg\",\"datePublished\":\"2025-10-07T14:19:49+00:00\",\"dateModified\":\"2025-10-19T08:57:41+00:00\",\"description\":\"CX Today covers Event News news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Event, Quality Management, Video, WebexOne and more. Cisco WebexOne 2025 Agentic AI redefines collaboration with Connected Intelligence, new AI Agents, and interoperability across platforms.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg\",\"width\":850,\"height\":425,\"caption\":\"Webex One Cisco CX Today news\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Event News\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/f19081c4679305342a54f09c4c9df308\",\"name\":\"Rob Scott\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0fa18391a530282beb9c440ed601fc6831180859d68514c7a7314928bb13153c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0fa18391a530282beb9c440ed601fc6831180859d68514c7a7314928bb13153c?s=96&d=mm&r=g\",\"caption\":\"Rob Scott\"},\"description\":\"Founder &amp; CEO at Today Digital | Publisher at CX Today | B2B Tech Media Entrepreneur | Podcast Host I run Today Digital, a modern media group built on a simple belief: the world doesn\u2019t need more noise \u2014 just better conversations. Through our brands CX Today and UC Today, we explore how technology shapes the way people work, communicate, and connect \u2014 from AI and unified comms to the evolving worlds of customer and employee experience. Our new platform, Techtelligence, takes that curiosity a step further \u2014 using data and research to help millions of professionals make smarter, more human decisions. And when I\u2019m not doing that, I host Binary to Billions \u2014 a podcast about the real stories behind tech founders. The big wins, the near misses, and all the messy bits in between. At weekends, you\u2019ll usually find me halfway up a hill somewhere \u2014 a fell runner in search of signal and sanity.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/iamrobscott\/\",\"https:\/\/x.com\/robscottnews\"],\"url\":\"https:\/\/www.cxtoday.com\/author\/rob-scottuctoday-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained - CX Today Cisco WebexOne 2025 Agentic AI: 7 Takeaways from the Year AI Got Real","description":"CX Today covers Event News news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Event, Quality Management, Video, WebexOne and more. Cisco WebexOne 2025 Agentic AI redefines collaboration with Connected Intelligence, new AI Agents, and interoperability across platforms.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/","og_locale":"en_GB","og_type":"article","og_title":"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained","og_description":"CX Today covers Event News news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Event, Quality Management, Video, WebexOne and more. Cisco WebexOne 2025 Agentic AI redefines collaboration with Connected Intelligence, new AI Agents, and interoperability across platforms.","og_url":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2025-10-07T14:19:49+00:00","article_modified_time":"2025-10-19T08:57:41+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg","type":"image\/jpeg"}],"author":"Rob Scott","twitter_card":"summary_large_image","twitter_creator":"@robscottnews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Rob Scott","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/"},"author":{"name":"Rob Scott","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/f19081c4679305342a54f09c4c9df308"},"headline":"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained","datePublished":"2025-10-07T14:19:49+00:00","dateModified":"2025-10-19T08:57:41+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/"},"wordCount":788,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg","keywords":["Agentic AI","Agentic AI in Customer Service\u200b","AI Agent","AI Agents","Autonomous Agents","Event","Quality Management","Video","WebexOne"],"articleSection":["Contact Center &amp; Omnichannel\u200b","Event News","Service Management &amp; Connectivity"],"inLanguage":"en-GB","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/","url":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/","name":"Inside WebexOne 2025: Cisco\u2019s Big CX and AI Announcements Explained - CX Today Cisco WebexOne 2025 Agentic AI: 7 Takeaways from the Year AI Got Real","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg","datePublished":"2025-10-07T14:19:49+00:00","dateModified":"2025-10-19T08:57:41+00:00","description":"CX Today covers Event News news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Event, Quality Management, Video, WebexOne and more. Cisco WebexOne 2025 Agentic AI redefines collaboration with Connected Intelligence, new AI Agents, and interoperability across platforms.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/webexone-sign.jpeg","width":850,"height":425,"caption":"Webex One Cisco CX Today news"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/contact-center\/inside-webexone-2025-ciscos-big-cx-and-ai-announcements-explained\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Event News"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/f19081c4679305342a54f09c4c9df308","name":"Rob Scott","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0fa18391a530282beb9c440ed601fc6831180859d68514c7a7314928bb13153c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0fa18391a530282beb9c440ed601fc6831180859d68514c7a7314928bb13153c?s=96&d=mm&r=g","caption":"Rob Scott"},"description":"Founder &amp; CEO at Today Digital | Publisher at CX Today | B2B Tech Media Entrepreneur | Podcast Host I run Today Digital, a modern media group built on a simple belief: the world doesn\u2019t need more noise \u2014 just better conversations. Through our brands CX Today and UC Today, we explore how technology shapes the way people work, communicate, and connect \u2014 from AI and unified comms to the evolving worlds of customer and employee experience. Our new platform, Techtelligence, takes that curiosity a step further \u2014 using data and research to help millions of professionals make smarter, more human decisions. And when I\u2019m not doing that, I host Binary to Billions \u2014 a podcast about the real stories behind tech founders. The big wins, the near misses, and all the messy bits in between. At weekends, you\u2019ll usually find me halfway up a hill somewhere \u2014 a fell runner in search of signal and sanity.","sameAs":["https:\/\/www.linkedin.com\/in\/iamrobscott\/","https:\/\/x.com\/robscottnews"],"url":"https:\/\/www.cxtoday.com\/author\/rob-scottuctoday-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/74507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=74507"}],"version-history":[{"count":4,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/74507\/revisions"}],"predecessor-version":[{"id":74699,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/74507\/revisions\/74699"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/74508"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=74507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=74507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}