{"id":74789,"date":"2025-10-15T10:18:11","date_gmt":"2025-10-15T09:18:11","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74789"},"modified":"2025-10-19T09:06:26","modified_gmt":"2025-10-19T08:06:26","slug":"the-latest-on-servicenow-ai-experience-qualtrics-6-75mn-pg-forsta-acquisition-more","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/the-latest-on-servicenow-ai-experience-qualtrics-6-75mn-pg-forsta-acquisition-more\/","title":{"rendered":"The Latest on ServiceNow AI Experience, Qualtrics&#8217; $6.75MN PG Forsta Acquisition, &#038; More"},"content":{"rendered":"<h2><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">This month\u2019s lineup includes: <\/span><\/h2>\n<ul>\n<li><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Zeus Kerravala, Principal Analyst at ZK Research <\/span><\/li>\n<li><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Liz Miller, <\/span><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">VP &amp; Principal Analyst at Constellation Research <\/span><\/li>\n<li><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Rebecca Wettemann, <\/span><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">CEO &amp; Principal Analyst at Valoir <\/span><\/li>\n<li><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Shelly Kramer, resident &amp; CEO at Kramer &amp; Company <\/span><\/li>\n<li><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Michael Fauscette, Founder, CEO &amp; Chief Analyst at Arion Research <\/span><\/li>\n<li><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Derek Top, Senior Analyst at Opus Research<\/span><\/li>\n<\/ul>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">During the discussion, the panel dives into three major CX stories: <\/span><\/p>\n<h2><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">ServiceNow Unveils &#8220;AI Experience&#8221;\u00a0<\/span><\/h2>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\"> ServiceNow has launched a unified AI platform designed to bring together data, workflows, and automation across the enterprise. The analysts unpack what this means for platformization, adoption, and the move toward truly role-aware, embedded AI in the flow of work. <\/span><\/p>\n<h2><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Oracle\u2019s New Role-Based AI Agents\u00a0<\/span><\/h2>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Oracle rolls out AI agents for service, sales, and marketing within its Fusion suite, at no extra cost for customers. The panel explores what this means for the rise of specialized, task-focused agents and the future of multi-agent collaboration.\u00a0 <\/span><\/p>\n<h2><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Qualtrics Acquires PG Forsta for $6.75 Billion <\/span><\/h2>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Qualtrics doubles down on the Voice of the Customer (VoC) market with a blockbuster acquisition, combining three of Gartner\u2019s top five leaders (as PG Forsta recently snapped up InMoment). Our analysts discuss how this reshapes the VOC landscape. <\/span><\/p>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Thanks for watching. If you&#8217;d like more like this, don&#8217;t forget to SUBSCRIBE to our channel. <\/span><\/p>\n<p><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">You can also join in the conversation on our <a href=\"https:\/\/www.linkedin.com\/company\/cxtoday\/?viewAsMember=true\">LinkedIn<\/a> page. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This month\u2019s lineup includes: Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP &amp; Principal Analyst at Constellation Research Rebecca Wettemann, CEO &amp; Principal Analyst at Valoir Shelly Kramer, resident &amp; CEO at Kramer &amp; Company Michael Fauscette, Founder, CEO &amp; Chief Analyst at Arion Research Derek Top, Senior Analyst at Opus Research During [&hellip;]<\/p>\n","protected":false},"author":4063,"featured_media":74794,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-74789","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","tag-agentic-ai","tag-ai-agents","tag-big-cx-news","post_format-post-format-video","brands_to_track-oracle","brands_to_track-qualtrics","brands_to_track-servicenow","editorial_type-feature","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Latest on ServiceNow AI Experience, Qualtrics&#039; 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