{"id":74879,"date":"2025-10-28T11:45:59","date_gmt":"2025-10-28T11:45:59","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74879"},"modified":"2025-10-27T10:22:20","modified_gmt":"2025-10-27T10:22:20","slug":"redefining-ai-with-empathy-agent-empowerment-graia-cs-0039","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/redefining-ai-with-empathy-agent-empowerment-graia-cs-0039\/","title":{"rendered":"Redefining AI with Empathy &#038; Agent Empowerment"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Redefining AI with Empathy &amp; Agent Empowerment - Graia\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/18040829-redefining-ai-with-empathy-agent-empowerment-graia?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>In this interview, CX Today Deputy Editor Rhys Fisher sits down with <strong>Sahil Rekhi, CRO at Graia<\/strong>, to discuss how the company is reimagining customer experience by blending AI empathy with agent empowerment. With decades of industry expertise and a bold vision, Graia aims to close the gap between automation and authentic human interaction.<\/p>\n<p>Customer experience is evolving fast \u2013 but too often, technology investments fail to deliver real value.<\/p>\n<p>In this interview, Rekhi breaks down why empathy-driven AI is the missing link and how Graia\u2019s platform is setting a new standard for both customers and agents.<\/p>\n<p><strong>What you\u2019ll learn in this video:<\/strong><\/p>\n<ul>\n<li>Why most AI deployments stall at pilot stage, and how to avoid the trap.<\/li>\n<li>How Graia\u2019s Agentic Experience Platform blends omni-channel, opti-channel, and multimodal interactions.<\/li>\n<li>The role of AI-powered empathy in reducing attrition, boosting CSAT, and driving revenue growth.<\/li>\n<li>Why the future of CX isn\u2019t about AI replacing humans, but empowering them.<\/li>\n<\/ul>\n<p>By the end, you\u2019ll see why Graia believes empathy isn\u2019t just a buzzword; it\u2019s a competitive advantage that could reclaim billions in lost revenue.<\/p>\n<p>Watch the full interview to see Graia\u2019s approach in action.<\/p>\n<p>Explore <a href=\"https:\/\/www.graia.ai\/\" target=\"_blank\" rel=\"noopener\">Graia\u2019s platform<\/a> to discover how empathy-driven AI can transform your CX strategy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, CRO at Graia, to discuss how the company is reimagining customer experience by blending AI empathy with agent empowerment. With decades of industry expertise and a bold vision, Graia aims to close the gap between automation and authentic human interaction. Customer [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":74882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-74879","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","tag-ai-agents","tag-artificial-intelligence","tag-generative-ai","tag-sentiment-analysis","post_format-post-format-video","brands_to_track-graia","editorial_type-interview","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Redefining AI with Empathy &amp; Agent Empowerment - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers news including AI Agents, Artificial Intelligence, Generative AI, Sentiment Analysis and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/redefining-ai-with-empathy-agent-empowerment-graia-cs-0039\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Redefining AI with Empathy &amp; 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