{"id":74903,"date":"2025-10-16T15:30:37","date_gmt":"2025-10-16T14:30:37","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=74903"},"modified":"2025-10-22T11:01:38","modified_gmt":"2025-10-22T10:01:38","slug":"snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/","title":{"rendered":"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone"},"content":{"rendered":"<p>A Cyber News experiment has once again exposed the cracks in an AI chatbot, this time Snapchat\u2019s My AI, offering a stark reminder for companies rushing to put artificial intelligence in the customer experience driver\u2019s seat.<\/p>\n<p>Cyber News researchers <a href=\"https:\/\/cybernews.com\/security\/snapchat-chatbot-jailbreak-risk\/\">recently tested<\/a> Snapchat\u2019s AI chatbot, which is used by over 900 million people worldwide, with some creative prompting that framed requests as storytelling exercises to trick the bot into sharing instructions for making improvised explosive devices, like Molotov cocktails.<\/p>\n<p>While Snapchat\u2019s safeguards block direct queries about weapons, the chatbot recited historical \u201chow-tos\u201d under the guise of a narrative when the team prompted it to tell a story about the Winter War between Finland and the Soviet Union and include details about how incendiary devices were reportedly made at the time.<\/p>\n<p>This instance raises concerns about what other dangerous content could slip through, especially to younger users.<\/p>\n<p>The Cyber News team explained:<\/p>\n<p>\u201cWhile the bot may never directly provide instructions on how to build improvised weapons, it will tell you a realistic and detailed story of how improvised weapons used to be built without any hesitation. This raises concerns about dangerous AI information availability for minors.\u201d<\/p>\n<p>The researchers notified Snapchat, but the vulnerability wasn\u2019t patched immediately.<\/p>\n<p>Snapchat says My AI is trained on a broad range of texts and built with safety features it claims are \u201cunique to Snapchat.\u201d The training process \u201cwas designed to avoid amplifying harmful or inaccurate information, and the model was also fine-tuned to reduce biases in language and to prioritize factual information \u2014 though it may not always be successful,\u201d <a href=\"https:\/\/help.snapchat.com\/hc\/en-us\/articles\/13889139811860-Staying-Safe-with-My-AI\">Snapchat\u2019s website states<\/a>.<\/p>\n<p>The experiment indicates that Snapchat&#8217;s claimed guardrails might not be as safe as they seem.<\/p>\n<p>\u201cOf course, no one\u2019s rushing to Snapchat for lessons in destruction. But the experiment shows just how easily an AI can be pushed past the limits of what it was meant to do,\u201d according to Cybernews.<\/p>\n<p>It also underscores how easily AI systems can be pushed beyond their ethical or operational limits.<\/p>\n<p>Snapchat isn\u2019t alone. Meta, Lenovo, and other platforms have all faced similar AI \u201cjailbreaks,\u201d where chatbots are manipulated into providing unsafe or sensitive information.<\/p>\n<p>Back in August 2025, Cyber News researchers <a href=\"https:\/\/www.cxtoday.com\/ai\/3-times-customer-chatbots-went-rogue-and-the-lessons-we-need-to-learn\/\">tricked Lenovo\u2019s AI chatbot Lena into exposing sensitive company data<\/a> using a 400-character prompt.<\/p>\n<p>This was enough to manipulate the bot into running unauthorized scripts on corporate machines, spill active session cookies, and sift through past conversations. Attackers can abuse such XSS vulnerabilities as a direct pathway into a company\u2019s customer support platform.<\/p>\n<p>Lenovo patched the flaw quickly, but the vulnerability shows how companies deploying AI chatbots can be exposed to massive data breaches that compromise customer trust.<\/p>\n<p>These aren\u2019t just abstract security risks; they have implications for customer experience teams relying on AI assistants to provide accurate information.<\/p>\n<p>Another recent example is AI startup Anysphere and its AI-powered coding assistant Cursor\u2019s chatbot, Sam, <a href=\"https:\/\/www.cxtoday.com\/conversational-ai\/a-contact-center-chatbot-invents-company-policies-now-customers-want-out\/\">which responded to a customer query with a company policy that did not exist<\/a>.<\/p>\n<p>Several Reddit users shared their frustrations publicly and stated that they were cancelling their subscriptions to Cursor. By the time Anysphere responded three hours later, the story of a chatbot inventing a policy had already gone viral.<\/p>\n<p>The Cursor incident illustrates the same fundamental problem as the Snapchat exploit. Chatbots can confidently present false, or even harmful, information as fact. This raises a crucial question for CX teams\u2014how much can you trust the AI handling your customer interactions?<\/p>\n<p>AI can speed up support and handle repetitive tasks, but companies need to combine automation with oversight, routinely testing AI behavior and keeping humans in the loop for high-stakes or policy-sensitive interactions.<\/p>\n<p>The question isn\u2019t whether AI will make mistakes, it\u2019s how prepared you are to catch them before your customers do.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Cyber News experiment has once again exposed the cracks in an AI chatbot, this time Snapchat\u2019s My AI, offering a stark reminder for companies rushing to put artificial intelligence in the customer experience driver\u2019s seat. Cyber News researchers recently tested Snapchat\u2019s AI chatbot, which is used by over 900 million people worldwide, with some [&hellip;]<\/p>\n","protected":false},"author":11074,"featured_media":74918,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850],"class_list":["post-74903","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center","tag-artificial-intelligence","tag-chatbots","brands_to_track-cx-today","editorial_type-news","intent-loyalty","target_audience-industry-professional"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers news including Artificial Intelligence, Chatbots and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone\" \/>\n<meta property=\"og:description\" content=\"CX Today covers news including Artificial Intelligence, Chatbots and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-16T14:30:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-22T10:01:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nicole Willing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nicole Willing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\"},\"author\":{\"name\":\"Nicole Willing\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc\"},\"headline\":\"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone\",\"datePublished\":\"2025-10-16T14:30:37+00:00\",\"dateModified\":\"2025-10-22T10:01:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\"},\"wordCount\":649,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg\",\"keywords\":[\"Artificial Intelligence\",\"Chatbots\"],\"articleSection\":[\"Contact Center &amp; Omnichannel\u200b\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\",\"url\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\",\"name\":\"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg\",\"datePublished\":\"2025-10-16T14:30:37+00:00\",\"dateModified\":\"2025-10-22T10:01:38+00:00\",\"description\":\"CX Today covers news including Artificial Intelligence, Chatbots and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg\",\"width\":850,\"height\":425,\"caption\":\"Snapchat app displayed on the mobile smartphone\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center &amp; Omnichannel\u200b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc\",\"name\":\"Nicole Willing\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g\",\"caption\":\"Nicole Willing\"},\"description\":\"Nicole Willing is B2B journalist with expertise spanning the technology and financial industries. For more than 20 years, she has reported extensively on the key issues affecting business operations and supply chains, and she has developed a keen interest in how emerging technologies like AI are reshaping the way enterprises work. She has a passion for translating complex innovations into engaging stories that inform business decision-makers and inspire new ideas.\",\"url\":\"https:\/\/www.cxtoday.com\/author\/nicole-willingcxtoday-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone - CX Today","description":"CX Today covers news including Artificial Intelligence, Chatbots and more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/","og_locale":"en_GB","og_type":"article","og_title":"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone","og_description":"CX Today covers news including Artificial Intelligence, Chatbots and more.","og_url":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2025-10-16T14:30:37+00:00","article_modified_time":"2025-10-22T10:01:38+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg","type":"image\/jpeg"}],"author":"Nicole Willing","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Nicole Willing","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/"},"author":{"name":"Nicole Willing","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc"},"headline":"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone","datePublished":"2025-10-16T14:30:37+00:00","dateModified":"2025-10-22T10:01:38+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/"},"wordCount":649,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg","keywords":["Artificial Intelligence","Chatbots"],"articleSection":["Contact Center &amp; Omnichannel\u200b"],"inLanguage":"en-GB","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/","url":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/","name":"Snapchat AI Spill Shows Why Chatbots Aren\u2019t Ready to Run Customer Support Alone - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg","datePublished":"2025-10-16T14:30:37+00:00","dateModified":"2025-10-22T10:01:38+00:00","description":"CX Today covers news including Artificial Intelligence, Chatbots and more.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Snapchat-Chatbot.jpg","width":850,"height":425,"caption":"Snapchat app displayed on the mobile smartphone"},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/contact-center\/snapchat-ai-spill-shows-why-chatbots-arent-ready-to-run-customer-support-alone\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"Contact Center &amp; Omnichannel\u200b"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/8e1bd49fc15db705ae5c169d08ebe3cc","name":"Nicole Willing","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5f0a6caa39ad8b38b6b329e6edd0fb162be6bd696067957e094e1757f8673c5c?s=96&d=mm&r=g","caption":"Nicole Willing"},"description":"Nicole Willing is B2B journalist with expertise spanning the technology and financial industries. For more than 20 years, she has reported extensively on the key issues affecting business operations and supply chains, and she has developed a keen interest in how emerging technologies like AI are reshaping the way enterprises work. She has a passion for translating complex innovations into engaging stories that inform business decision-makers and inspire new ideas.","url":"https:\/\/www.cxtoday.com\/author\/nicole-willingcxtoday-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/74903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/11074"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=74903"}],"version-history":[{"count":6,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/74903\/revisions"}],"predecessor-version":[{"id":75394,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/74903\/revisions\/75394"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/74918"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=74903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=74903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}