{"id":75417,"date":"2025-11-05T11:03:55","date_gmt":"2025-11-05T11:03:55","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=75417"},"modified":"2025-10-28T09:54:29","modified_gmt":"2025-10-28T09:54:29","slug":"why-mobile-cx-is-the-new-power-move-for-contact-centers","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/","title":{"rendered":"Why Mobile CX Is the New Power Move for Contact Centers"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Why Mobile CX Is the New Power Move for Contact Centers\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/18056548-why-mobile-cx-is-the-new-power-move-for-contact-centers?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>In this discussion, host Rhys Fisher sits down with <strong>James Scott, Senior Solutions Engineer at Diabolocom<\/strong>, to unpack why mobile CX is emerging as a game-changer for businesses worldwide.<\/p>\n<p>As organizations look beyond static desktops, James explores how mobile technology, combined with AI, is transforming agent flexibility, accelerating response times, and boosting ROI.<\/p>\n<p>Whether you&#8217;re leading a sales team or managing customer experience, this conversation will show you why the contact center, of 2025 can\u2019t afford to stay tied to a desk.<\/p>\n<p>Mobility isn\u2019t just convenient \u2014 it\u2019s strategic. James Scott dives into how Diabolocom Mobile is empowering agents and sales teams to deliver faster, smarter, and more personalized experiences from anywhere.<\/p>\n<h2><strong>Key Mobile CX Takeaways:<\/strong><\/h2>\n<ul>\n<li>Freedom from the desktop: Learn how mobile CX extends the flexibility of cloud -based contact centers, enabling agents to take calls and close deals on the go.<\/li>\n<li>AI that works for you: Discover how Diabolocom AI automates transcription, call summaries, and next steps \u2014 so your team focuses on selling, not note-taking.<\/li>\n<li>Real-world impact: Hear how a sales team boosted their response speed by 15% and saw boosted ROI growth within days of implementing Diabolocom Mobile.<\/li>\n<li>Built-in compliance &amp; security: See why Diabolocom\u2019s telecom roots give companies confidence in data security, regulatory compliance, and full control over their CX tech stack.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this discussion, host Rhys Fisher sits down with James Scott, Senior Solutions Engineer at Diabolocom, to unpack why mobile CX is emerging as a game-changer for businesses worldwide. As organizations look beyond static desktops, James explores how mobile technology, combined with AI, is transforming agent flexibility, accelerating response times, and boosting ROI. Whether you&#8217;re [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":75421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[61014,60908],"class_list":["post-75417","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-crm","category-tv","tag-artificial-intelligence","tag-ccaas","tag-crm","post_format-post-format-video","brands_to_track-diabolocom","editorial_type-interview","intent-discovery","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Mobile CX Is the New Power Move for Contact Centers - CX Today<\/title>\n<meta name=\"description\" content=\"Diabolocom&#039;s James Scott reveals how Mobile CX is transforming customer interactions to drive measurable ROI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Mobile CX Is the New Power Move for Contact Centers\" \/>\n<meta property=\"og:description\" content=\"Diabolocom&#039;s James Scott reveals how Mobile CX is transforming customer interactions to drive measurable ROI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-05T11:03:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"Why Mobile CX Is the New Power Move for Contact Centers\",\"datePublished\":\"2025-11-05T11:03:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\"},\"wordCount\":230,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg\",\"keywords\":[\"Artificial Intelligence\",\"CCaaS\",\"CRM\"],\"articleSection\":[\"CRM &amp; Customer Data Management\",\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\",\"name\":\"Why Mobile CX Is the New Power Move for Contact Centers - CX Today\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg\",\"datePublished\":\"2025-11-05T11:03:55+00:00\",\"description\":\"Diabolocom's James Scott reveals how Mobile CX is transforming customer interactions to drive measurable ROI.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg\",\"width\":850,\"height\":425},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cxtoday.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX TV\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cxtoday.com\/#website\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"name\":\"CX Today\",\"description\":\"Customer Experience Technology News\",\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cxtoday.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.cxtoday.com\/#organization\",\"name\":\"CX Today\",\"url\":\"https:\/\/www.cxtoday.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"contentUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png\",\"width\":2606,\"height\":1154,\"caption\":\"CX Today\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CXTodayNews\/\",\"https:\/\/x.com\/cxtodaynews\",\"https:\/\/www.linkedin.com\/company\/69192959\/\",\"https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\",\"name\":\"Rhys Fisher\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3f343531884f01a524078c0707db60820463a470a442a647423a53c783b60296?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3f343531884f01a524078c0707db60820463a470a442a647423a53c783b60296?s=96&d=mm&r=g\",\"caption\":\"Rhys Fisher\"},\"url\":\"https:\/\/www.cxtoday.com\/author\/rhys-fisher\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Why Mobile CX Is the New Power Move for Contact Centers - CX Today","description":"Diabolocom's James Scott reveals how Mobile CX is transforming customer interactions to drive measurable ROI.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/","og_locale":"en_GB","og_type":"article","og_title":"Why Mobile CX Is the New Power Move for Contact Centers","og_description":"Diabolocom's James Scott reveals how Mobile CX is transforming customer interactions to drive measurable ROI.","og_url":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/","og_site_name":"CX Today","article_publisher":"https:\/\/www.facebook.com\/CXTodayNews\/","article_published_time":"2025-11-05T11:03:55+00:00","og_image":[{"width":850,"height":425,"url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg","type":"image\/jpeg"}],"author":"Rhys Fisher","twitter_card":"summary_large_image","twitter_creator":"@cxtodaynews","twitter_site":"@cxtodaynews","twitter_misc":{"Written by":"Rhys Fisher","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#article","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/"},"author":{"name":"Rhys Fisher","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044"},"headline":"Why Mobile CX Is the New Power Move for Contact Centers","datePublished":"2025-11-05T11:03:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/"},"wordCount":230,"publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"image":{"@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg","keywords":["Artificial Intelligence","CCaaS","CRM"],"articleSection":["CRM &amp; Customer Data Management","CX TV"],"inLanguage":"en-GB","copyrightYear":"2025","copyrightHolder":{"@id":"https:\/\/www.cxtoday.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/","url":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/","name":"Why Mobile CX Is the New Power Move for Contact Centers - CX Today","isPartOf":{"@id":"https:\/\/www.cxtoday.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage"},"image":{"@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg","datePublished":"2025-11-05T11:03:55+00:00","description":"Diabolocom's James Scott reveals how Mobile CX is transforming customer interactions to drive measurable ROI.","breadcrumb":{"@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#primaryimage","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/james-scott-thumbnail.jpg","width":850,"height":425},{"@type":"BreadcrumbList","@id":"https:\/\/www.cxtoday.com\/tv\/why-mobile-cx-is-the-new-power-move-for-contact-centers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cxtoday.com\/"},{"@type":"ListItem","position":2,"name":"CX TV"}]},{"@type":"WebSite","@id":"https:\/\/www.cxtoday.com\/#website","url":"https:\/\/www.cxtoday.com\/","name":"CX Today","description":"Customer Experience Technology News","publisher":{"@id":"https:\/\/www.cxtoday.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cxtoday.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.cxtoday.com\/#organization","name":"CX Today","url":"https:\/\/www.cxtoday.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","contentUrl":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2022\/03\/CX_Today_FullLogo.png","width":2606,"height":1154,"caption":"CX Today"},"image":{"@id":"https:\/\/www.cxtoday.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CXTodayNews\/","https:\/\/x.com\/cxtodaynews","https:\/\/www.linkedin.com\/company\/69192959\/","https:\/\/www.youtube.com\/channel\/UCZSpkvnZtjGc7UAP1r-MRoA"]},{"@type":"Person","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044","name":"Rhys Fisher","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.cxtoday.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3f343531884f01a524078c0707db60820463a470a442a647423a53c783b60296?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3f343531884f01a524078c0707db60820463a470a442a647423a53c783b60296?s=96&d=mm&r=g","caption":"Rhys Fisher"},"url":"https:\/\/www.cxtoday.com\/author\/rhys-fisher\/"}]}},"_links":{"self":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/75417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/users\/4983"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/comments?post=75417"}],"version-history":[{"count":7,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/75417\/revisions"}],"predecessor-version":[{"id":75526,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/posts\/75417\/revisions\/75526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media\/75421"}],"wp:attachment":[{"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/media?parent=75417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cxtoday.com\/wp-json\/wp\/v2\/categories?post=75417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}