{"id":75538,"date":"2025-10-29T15:03:21","date_gmt":"2025-10-29T15:03:21","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=75538"},"modified":"2025-10-29T15:13:08","modified_gmt":"2025-10-29T15:13:08","slug":"the-gritty-truth-about-ai-voice-agents-human-empathy","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/","title":{"rendered":"The Gritty Truth About AI Voice Agents &#038; Human Empathy"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, The Gritty Truth About AI Voice Agents &amp; Human Empathy\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/18089931-the-gritty-truth-about-ai-voice-agents-human-empathy?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>In this interview, Deputy Editor Rhys Fisher sits down with <strong>Sharath Narayana, CEO and Co-Founder of Sanas<\/strong>, to unpack the challenges and opportunities surrounding AI voice technology.<br \/>\nWith a background in engineering and over a decade of entrepreneurship, Sharath brings deep expertise in speech AI, offering fresh insights into how real-time speech synthesis and accent harmonization are transforming customer experiences.<\/p>\n<p><strong>This conversation is a must-watch for CX leaders navigating the hype and reality of AI in the contact center.<\/strong><\/p>\n<p>In this candid interview, Sharath Narayana explains how Sanas is redefining speech AI to make every agent a &#8220;super agent.&#8221; From real-time noise reduction to accent harmonization and breakthrough language translation, Sanas is building a future where understanding drives empathy, trust, and better CX.<\/p>\n<h2><strong>Key takeaways from this video:<\/strong><\/h2>\n<ul>\n<li>Why Sanas is doubling down on human-first AI instead of voice bots that replace agents.<\/li>\n<li>How accent harmonization and speech enhancement reduce friction in global conversations.<\/li>\n<li>The real-world story that inspired Sanas to tackle bias in speech understanding.<\/li>\n<li>Why empathy, trust, and real-time speech synthesis are non-negotiable for next-gen CX.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities surrounding AI voice technology. With a background in engineering and over a decade of entrepreneurship, Sharath brings deep expertise in speech AI, offering fresh insights into how real-time speech synthesis and accent [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":75540,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-75538","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-agent-assist","tag-artificial-intelligence","tag-conversational-ai","tag-sentiment-analysis","post_format-post-format-video","brands_to_track-sanas","editorial_type-interview","intent-discovery","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Gritty Truth About AI Voice Agents &amp; Human Empathy - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including Agent Assist, Artificial Intelligence, Conversational AI, Sentiment Analysis and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Gritty Truth About AI Voice Agents &amp; Human Empathy\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including Agent Assist, Artificial Intelligence, Conversational AI, Sentiment Analysis and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-29T15:03:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-29T15:13:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Sanas-Gritty.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"The Gritty Truth About AI Voice Agents &#038; Human Empathy\",\"datePublished\":\"2025-10-29T15:03:21+00:00\",\"dateModified\":\"2025-10-29T15:13:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/\"},\"wordCount\":187,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/10\/Sanas-Gritty.jpg\",\"keywords\":[\"Agent Assist\",\"Artificial Intelligence\",\"Conversational AI\",\"Sentiment Analysis\"],\"articleSection\":[\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/the-gritty-truth-about-ai-voice-agents-human-empathy\/\",\"name\":\"The Gritty Truth About AI Voice Agents & Human Empathy - 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