{"id":75703,"date":"2025-11-04T11:05:44","date_gmt":"2025-11-04T11:05:44","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=75703"},"modified":"2025-11-04T11:05:44","modified_gmt":"2025-11-04T11:05:44","slug":"the-truth-about-ccaas-migrations-miratech-cs-0045","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/the-truth-about-ccaas-migrations-miratech-cs-0045\/","title":{"rendered":"The Truth About CCaaS Migrations"},"content":{"rendered":"<p><strong>Joseph Kelly<\/strong><span class=\"yt-core-attributed-string yt-core-attributed-string--white-space-pre-wrap\" dir=\"auto\" role=\"text\"><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\"><strong>, Solutions Architect at Miratech<\/strong>, <\/span><\/span>shares a practical \u201clift and shine\u201d mindset: transition what works, minimise disruption for agents and customers, and time change around contracts so you\u2019re not double paying.<\/p>\n<p>With CX Today&#8217;s <strong>Rhys Fisher<\/strong>, we break down how to phase in native features without losing the specialist tools you rely on.<\/p>\n<div class=\"style-scope ytd-text-inline-expander\"><span class=\"yt-core-attributed-string yt-core-attributed-string--white-space-pre-wrap\" dir=\"auto\" role=\"text\"><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\">Together, they unpack how enterprises can navigate the potential chaos of cloud migrations, including avoiding the common pitfalls and leveraging AI and data to drive true transformation. They also discuss why \u201ccontinuous enhancement\u201d is the secret weapon behind modern CX ecosystems.<\/span><\/span><\/div>\n<div><\/div>\n<div class=\"style-scope ytd-text-inline-expander\"><span class=\"yt-core-attributed-string yt-core-attributed-string--white-space-pre-wrap\" dir=\"auto\" role=\"text\"><span class=\"yt-core-attributed-string--link-inherit-color\" dir=\"auto\"> If your organization is considering a CCaaS move or struggling with \u201cAI for AI\u2019s sake\u201d\u00a0watch the conversation and pressure-test your roadmap.<\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Joseph Kelly, Solutions Architect at Miratech, shares a practical \u201clift and shine\u201d mindset: transition what works, minimise disruption for agents and customers, and time change around contracts so you\u2019re not double paying. With CX Today&#8217;s Rhys Fisher, we break down how to phase in native features without losing the specialist tools you rely on. Together, [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":75706,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11850,60908],"class_list":["post-75703","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-contact-center","category-tv","tag-agent-assist","tag-ccaas","tag-workforce-management","post_format-post-format-video","brands_to_track-miratech","editorial_type-interview","intent-evaluation","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Truth About CCaaS Migrations - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including Agent Assist, CCaaS, Workforce Management and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/contact-center\/the-truth-about-ccaas-migrations-miratech-cs-0045\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Truth About CCaaS Migrations\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including Agent Assist, CCaaS, Workforce Management and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/contact-center\/the-truth-about-ccaas-migrations-miratech-cs-0045\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-04T11:05:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/11\/Miratech-Truth.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-truth-about-ccaas-migrations-miratech-cs-0045\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-truth-about-ccaas-migrations-miratech-cs-0045\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"The Truth About CCaaS Migrations\",\"datePublished\":\"2025-11-04T11:05:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-truth-about-ccaas-migrations-miratech-cs-0045\/\"},\"wordCount\":125,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/contact-center\/the-truth-about-ccaas-migrations-miratech-cs-0045\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/11\/Miratech-Truth.jpg\",\"keywords\":[\"Agent Assist\",\"CCaaS\",\"Workforce Management\"],\"articleSection\":[\"Contact Center &amp; 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