{"id":75801,"date":"2025-11-05T17:00:35","date_gmt":"2025-11-05T17:00:35","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=75801"},"modified":"2025-11-13T17:23:11","modified_gmt":"2025-11-13T17:23:11","slug":"contact-center-expo-uk-2025-what-to-expect","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/event-news\/contact-center-expo-uk-2025-what-to-expect\/","title":{"rendered":"Contact Center Expo UK 2025 \u2013 What to Expect"},"content":{"rendered":"

CX Today is set to attend the\u00a0<\/span>Contact\u00a0Center\u00a0Expo 2025<\/span><\/a>\u00a0later this month,\u00a0joining thousands of other visitors from the CX industry.<\/span>\u00a0<\/span><\/p>\n

With trends and product forecasts\u00a0rapidly changing, businesses\u00a0can\u00a0showcase\u00a0and seek out the latest technology innovations and strategies at this year\u2019s expo.<\/span>\u00a0<\/span><\/p>\n

Through various seminars, booths, panel debates, and live technology demonstrations,\u00a0visitors will receive an invaluable insight into the latest era of customer experience technology.<\/span>\u00a0<\/span><\/p>\n

And with thousands of CX leaders and professionals\u00a0from across the continent\u00a0in attendance,\u00a0visitors can\u00a0gain practical insights and guidance\u00a0from\u00a0well-recognised\u00a0experts\u00a0at\u00a0industry-leading enterprises.<\/span>\u00a0<\/span><\/p>\n

Check out the upcoming, cannot-miss exhibitors, speakers, themes, and more below.<\/span>\u00a0<\/span><\/p>\n

Exhibitors and Speakers<\/span><\/h2>\n

With 116 company exhibitors expecting to be in attendance, some of the top CX companies are scheduled to attend, with a list of where to find them, who will be speaking, and at which seminar.<\/span>\u00a0<\/span><\/p>\n

Five9<\/span><\/b>\u00a0\u2013<\/span>\u00a0<\/span><\/b>Stand CC-L20<\/span>\u00a0<\/span><\/h3>\n

Speakers:<\/span>\u00a0<\/span><\/p>\n

Steve Blood, VP of Market Intelligence & Evangelism:<\/span><\/b>\u00a0Rise of the Machines: The Dawn of Agentic CX<\/span>\u00a0<\/span><\/p>\n

Ty Stephens, Director of Channel Sales, EMEA:\u00a0<\/span><\/b>CX is Still Human \u2013 Agentic AI Just Makes it Smarter<\/span>\u00a0<\/span><\/p>\n

Microsoft\u00a0<\/span><\/b>\u2013\u00a0CC-J60<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span>\u00a0<\/span><\/p>\n

Sebastian Reeve, Director of Strategy, Customer Experience Applications:\u00a0<\/span><\/b>Become an Agent Boss: Human + AI Collaboration with Microsoft<\/span>\u00a0<\/span><\/p>\n

AWS\u00a0<\/span><\/b>\u2013 CC-J30<\/span>\u00a0<\/span><\/h3>\n

Speakers:<\/span>\u00a0<\/span><\/p>\n

Shameem Smillie, GTM Specialist Leader at Amazon Connect:\u00a0<\/span><\/b>Transforming Customer Experience with Amazon Connect<\/span>\u00a0<\/span><\/p>\n

Soumya Unni, Solution Architecture Leader at Amazon Connect:\u00a0<\/span><\/b>Transforming Customer Experience with Amazon Connect<\/span>\u00a0<\/span><\/p>\n

Salesforce<\/span><\/b>\u00a0\u2013 CC-H20<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span>\u00a0<\/span><\/p>\n

David Brown, SVP & Chief Customer Officer:\u00a0<\/span><\/b>The Agentic\u00a0Contact\u00a0Center: A Salesforce Vision for AI & Confident Agents<\/span>\u00a0<\/span><\/p>\n

8×8\u00a0<\/span><\/b>\u2013 CC-F40<\/span>\u00a0<\/span><\/h3>\n

Speakers:<\/span>\u00a0<\/span><\/p>\n

Chris Angus, VP CPaaS & CX Expansion:\u00a0<\/span><\/b>Frictionless by Design: Modernising Customer Experience with\u00a0CPaaS<\/span>\u00a0<\/span><\/p>\n

Maxine Eunson, Head of Public Sector:<\/span><\/b>\u00a0Transforming Public Sector CX with Purpose-Driven Communications<\/span>\u00a0<\/span><\/p>\n

Cisco\u00a0Webex<\/span><\/b>\u00a0\u2013 CC-G30<\/span>\u00a0<\/span><\/h3>\n

Speakers:<\/span>\u00a0<\/span><\/p>\n

Joseph Pratten, CX Sales Specialist:\u00a0<\/span><\/b>See It, Test It, Trust It: AI Agents in the Contact\u00a0Center<\/span>\u00a0<\/span><\/p>\n

Keith Griffin, Cisco Fellow VP:\u00a0<\/span><\/b>Agentic AI: From Hype to Reality<\/span>\u00a0<\/span><\/p>\n

Vonage<\/span><\/b>\u00a0\u2013 CC-F20<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span>\u00a0<\/span><\/p>\n

Tara Aldridge, Head of Product\u00a0Enablement:<\/span><\/b>\u00a0Inclusive\u00a0CX: Designing Journeys That Leave No Customer Behind<\/span>\u00a0<\/span><\/p>\n

Dialpad\u00a0<\/span><\/b>\u2013 CC-L10<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span>\u00a0<\/span><\/p>\n

Michele Sama, Director of Engineering:<\/span><\/b>\u00a0Future-Proof Your CX: The Practical Agentic AI Roadmap<\/span>\u00a0<\/span><\/p>\n

Genesys<\/span><\/b>\u00a0\u2013 VIP Lounge<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span>\u00a0<\/span><\/p>\n

Keith Fulford, Director of Business Value Engagement at Genesys:\u00a0<\/span><\/b>CX Trends 2026: Agentic AI and the Future of Orchestrated Experiences<\/span>\u00a0<\/span><\/p>\n

NiCE\u00a0<\/span><\/b>\u2013 CC-M30<\/span>\u00a0<\/span><\/h3>\n

Speakers:<\/span>\u00a0<\/span><\/p>\n

Andrew Tucker, Solution Engineer:\u00a0<\/span><\/b>Cut Through the Complexity: Turning Your Data Chaos\u00a0into\u00a0Clarity<\/span>\u00a0<\/span><\/p>\n

Natalee Wiggins, Solution Sales Executive:\u00a0<\/span><\/b>Cut Through the Complexity: Turning Your Data Chaos into Clarity<\/span>\u00a0<\/span><\/p>\n

Talkdesk\u00a0<\/span><\/b>\u2013 CC-K40<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span>\u00a0<\/span><\/p>\n

Gary\u00a0Ovenall, Regional Vice President, EMEA Solution Engineering:\u00a0<\/span><\/b>Beyond\u00a0CCaaS: Enter the Era of Customer Experience Automation<\/span>\u00a0<\/span><\/p>\n

Verint\u00a0<\/span><\/b>\u2013 CC-N20<\/span>\u00a0<\/span><\/h3>\n

Speakers:<\/span>\u00a0<\/span><\/p>\n

Huw Jones, Director, Solutions Consulting:\u00a0<\/span><\/b>Turning Strategy into ROI: What\u00a0High-Performing Contact\u00a0Centres Do Differently<\/span>\u00a0<\/span><\/p>\n

Keith Barrow, Director, Solutions Consulting:\u00a0<\/span><\/b>Turning Strategy into ROI: What High-Performing Contact Centres Do Differently<\/span>\u00a0<\/span><\/p>\n

Zendesk\u00a0<\/span><\/b>\u2013 CC-G50<\/span>\u00a0<\/span><\/h3>\n

Speaker:<\/span><\/p>\n

Kathryn Simons Porter, Principal Contact\u00a0Center\u00a0Sales Specialist:<\/span><\/b>\u00a0CCaaS, CEC, or CRM? AI-powered Resolutions for Every Call and Channel<\/span>\u00a0<\/span><\/p>\n

Content Guru – CC-M10<\/h3>\n

Speakers:<\/p>\n

Sean Taylor, CEO:<\/strong> AI Winners and Losers – Building a Winning CX Strategy with AI<\/p>\n

Martin Taylor, Deputy CEO:<\/strong> From Talk to Action: Real-World AI Transformation Today<\/p>\n

Themes<\/span><\/h2>\n

Contact Center Expo has provided a list of content themes\u00a0in CX, Tech, and Business\u00a0for visitors to look forward to hearing about this year:<\/span>\u00a0<\/span><\/p>\n

Customer Experience<\/span><\/b>\u00a0<\/span><\/p>\n