{"id":75856,"date":"2025-11-06T13:00:52","date_gmt":"2025-11-06T13:00:52","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=75856"},"modified":"2025-12-01T11:26:56","modified_gmt":"2025-12-01T11:26:56","slug":"breaking-free-from-cloud-only-cx-myths-enghouse","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/","title":{"rendered":"Breaking Free from Cloud-Only CX Myths"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"CX Today, Breaking Free from Cloud-Only CX Myths\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/18143670-breaking-free-from-cloud-only-cx-myths?client_source=small_player&amp;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong>Rhys Fisher<\/strong> sits down with <strong>Miguel Marcos, VP of Operations at Enghouse Interactive<\/strong>, to unpack one of the most pressing debates in customer experience: Is cloud the only path to modernization?<\/p>\n<p>Together, they dive into why flexibility, not rigid vendor mandates, is the real key to innovation in the contact center world.<\/p>\n<p>Cloud-first strategies may dominate the headlines, but are they really the best fit for every business?<\/p>\n<p>In this candid conversation, Miguel Marcos reveals why organizations need freedom of choice when it comes to CX transformation \u2013 and how Enghouse Interactive empowers IT and CX leaders to modernize on their own terms.<\/p>\n<p>Here\u2019s what you\u2019ll learn in this discussion:<\/p>\n<p>How the evolution of cloud technology has reshaped CX, and why compliance and control still matter.<\/p>\n<p>The risks of vendor lock-in and the hidden challenges of cloud-only adoption.<\/p>\n<p>What \u201ca contact center without compromise\u201d means in practice \u2013 spanning on-premise, hybrid, and cloud deployments.<\/p>\n<p>The role of AI in Enghouse Interactive&#8217;s modernization roadmap, and how it delivers value across every deployment model.<\/p>\n<p>Whether you\u2019re exploring SaaS, hybrid, or on-premises solutions, this interview shows why modernization doesn\u2019t have to mean compromise.<\/p>\n<p>Next Steps:<\/p>\n<ul>\n<li>Watch the full interview for actionable insights on CX modernization.<\/li>\n<li>Subscribe to <strong>CX Today<\/strong> for more expert discussions with leading voices in the industry.<\/li>\n<li>Learn more about Enghouse Interactive&#8217;s flexible CX solutions by visiting their <a href=\"https:\/\/www.enghouseinteractive.com\/\">website<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse Interactive, to unpack one of the most pressing debates in customer experience: Is cloud the only path to modernization? Together, they dive into why flexibility, not rigid vendor mandates, is the real key to innovation in the contact center world. Cloud-first strategies may [&hellip;]<\/p>\n","protected":false},"author":4983,"featured_media":75860,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[60908],"class_list":["post-75856","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-tv","tag-customer-engagement-center","tag-hybrid-work","post_format-post-format-video","brands_to_track-enghouse","editorial_type-interview","intent-evaluation","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Breaking Free from Cloud-Only CX Myths - CX Today<\/title>\n<meta name=\"description\" content=\"CX Today covers CX TV news including Customer Engagement Center, Hybrid Work and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Breaking Free from Cloud-Only CX Myths\" \/>\n<meta property=\"og:description\" content=\"CX Today covers CX TV news including Customer Engagement Center, Hybrid Work and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/\" \/>\n<meta property=\"og:site_name\" content=\"CX Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CXTodayNews\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-06T13:00:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-01T11:26:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/11\/Breaking-Free-from-Cloud-Only-CX-Myths.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rhys Fisher\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:site\" content=\"@cxtodaynews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rhys Fisher\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/\"},\"author\":{\"name\":\"Rhys Fisher\",\"@id\":\"https:\/\/www.cxtoday.com\/#\/schema\/person\/8658137cddc02e8aa6da2b92ccf4a044\"},\"headline\":\"Breaking Free from Cloud-Only CX Myths\",\"datePublished\":\"2025-11-06T13:00:52+00:00\",\"dateModified\":\"2025-12-01T11:26:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/\"},\"wordCount\":238,\"publisher\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/11\/Breaking-Free-from-Cloud-Only-CX-Myths.jpg\",\"keywords\":[\"Customer Engagement Center\",\"Hybrid Work\"],\"articleSection\":[\"CX TV\"],\"inLanguage\":\"en-GB\",\"copyrightYear\":\"2025\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.cxtoday.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/\",\"url\":\"https:\/\/www.cxtoday.com\/tv\/breaking-free-from-cloud-only-cx-myths-enghouse\/\",\"name\":\"Breaking Free from Cloud-Only CX Myths - 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