{"id":75912,"date":"2025-11-06T19:30:04","date_gmt":"2025-11-06T19:30:04","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=75912"},"modified":"2025-11-06T17:44:24","modified_gmt":"2025-11-06T17:44:24","slug":"servicenow-and-ntt-data-expand-partnership-to-deliver-global-agentic-ai-solutions","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/service-management-connectivity\/servicenow-and-ntt-data-expand-partnership-to-deliver-global-agentic-ai-solutions\/","title":{"rendered":"ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions"},"content":{"rendered":"

ServiceNow and NTT DATA\u00a0have chosen to expand their strategic partnership\u00a0to drive agentic AI solutions.<\/span>\u00a0<\/span><\/p>\n

This\u00a0new\u00a0partnership\u00a0will have both companies\u00a0co-developing AI-focused strategies to market to global customers.<\/span>\u00a0<\/span><\/p>\n

This partnership will also allow both to\u00a0expand AI productivity on their respective platforms.<\/span>\u00a0<\/span><\/p>\n

ServiceNow and NTT DATA\u00a0have begun\u00a0their\u00a0joint plans to market AI-driven solutions, including developing and selling these products to transform how AI is used in the workplace.<\/span>\u00a0<\/span><\/p>\n

These are set to include various enterprises, commercial companies, and mid-market segments.<\/span>\u00a0<\/span><\/p>\n

This new strategy emphasizes the companies\u2019\u00a0previous\u00a0partnerships, focusing on their commitments to\u00a0advise other enterprises to\u00a0adopt and\u00a0execute AI into their businesses.<\/span>\u00a0<\/span><\/p>\n

ServiceNow also intends to use the expanded partnership to place NTT DATA as a delivery partner in its services to guide customers in safely deploying AI-powered automations and enhance operational efficiency.<\/span>\u00a0<\/span><\/p>\n

Amit Zavery, President, COO, and CPO at ServiceNow, <\/span><\/b>highlighted how this new partnership development will improve AI across businesses, stating:<\/span><\/p>\n

\u201cServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey,<\/span>\u00a0<\/span><\/p>\n

\u201cTogether, we\u2019re transforming how the world\u2019s leading enterprises operate, making work simpler, smarter, and more resilient with the ServiceNow AI Platform.\u201d<\/span><\/p><\/blockquote>\n

NTT DATA will be using the partnership to\u00a0escalate\u00a0the ServiceNow AI platform\u00a0to its business\u00a0to improve its levels of productivity, efficiency, and make improvements to its customer experience across the enterprise, by adopting its AI agents and Global Business Services.<\/span>\u00a0<\/span><\/p>\n

Abhijit Dubey,\u00a0President, CEO, and\u00a0Chief AI\u00a0Officer at NTT DATA,<\/span><\/b>\u00a0emphasizes how the partnership can\u00a0benefit\u00a0both NTT DATA and other enterprises.<\/span>\u00a0<\/span>He said:<\/span><\/p>\n

\u201cExpanding our partnership with ServiceNow is a key milestone in our mission to build the world\u2019s leading AI-native services company,\u201d <\/span>\u00a0<\/span><\/p>\n

\u201cBy combining ServiceNow\u2019s agentic AI platform with NTT DATA\u2019s global delivery scale and industry expertise, we\u2019re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.\u201d\u00a0<\/span><\/p>\n

Who is NTT DATA?<\/span><\/h2>\n

The technology services company provides\u00a0enterprises\u00a0and governments\u00a0with responsible\u00a0innovations for cloud, AI, security, data\u00a0centers, connectivity, and application services.<\/span>\u00a0<\/span><\/p>\n

This latest partnership allows NTT DATA to access ServiceNow\u2019s generative AI and workflow automation, enabling it to supply improved offerings to its customers by integrating more complex solutions, positioning itself as a leader of enterprise AI transformation within the industry.<\/span>\u00a0<\/span><\/p>\n

NTT DATA can also use this opportunity to expand its market reach by co-developing AI tools with a well-established company, especially in\u00a0the US and Europe, where ServiceNow holds strong brand recognition.<\/span>\u00a0<\/span><\/p>\n

What This Partnership Means<\/span><\/h2>\n

This partnership expansion reflects the increasing intensification of AI-led transformation investments amongst current major vendors.<\/span>\u00a0<\/span><\/p>\n

The collaboration allows both companies to become more central in their position as leaders in enterprise software strategy development, highlighting to other vendors where they stand\u00a0to build\u00a0better\u00a0relationships\u00a0instead of developing capabilities independently.<\/span>\u00a0<\/span><\/p>\n

By fully aligning operations such as products and delivery services, more companies can join the competition and adapt to trends cost-effectively.<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

ServiceNow and NTT DATA\u00a0have chosen to expand their strategic partnership\u00a0to drive agentic AI solutions.\u00a0 This\u00a0new\u00a0partnership\u00a0will have both companies\u00a0co-developing AI-focused strategies to market to global customers.\u00a0 This partnership will also allow both to\u00a0expand AI productivity on their respective platforms.\u00a0 ServiceNow and NTT DATA\u00a0have begun\u00a0their\u00a0joint plans to market AI-driven solutions, including developing and selling these products to […]<\/p>\n","protected":false},"author":11151,"featured_media":75919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[62064],"class_list":["post-75912","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-management-connectivity","tag-agent-assist","tag-agentic-ai","tag-agentic-ai-in-customer-service","tag-ai-agents","tag-artificial-intelligence","tag-automation","tag-autonomous-agents","tag-business-intelligence","tag-customer-engagement-platform","tag-digital-transformation","tag-enterprise","tag-generative-ai","tag-service-provider","tag-technology-media-and-telecoms","tag-workforce-optimization","brands_to_track-ntt-data","brands_to_track-servicenow","editorial_type-news","intent-discovery","target_audience-industry-professional"],"acf":[],"yoast_head":"\nServiceNow and NTT Partnership Expands AI 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