{"id":76335,"date":"2025-11-19T09:00:19","date_gmt":"2025-11-19T09:00:19","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=76335"},"modified":"2025-11-24T11:21:32","modified_gmt":"2025-11-24T11:21:32","slug":"microsoft-heightens-security-and-governance-in-ai-transformation-strategy","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/security-privacy-compliance\/microsoft-heightens-security-and-governance-in-ai-transformation-strategy\/","title":{"rendered":"Microsoft Heightens Security and Governance in AI Transformation Strategy"},"content":{"rendered":"<p><span data-contrast=\"auto\">Microsoft has introduced its Sales Development Agent to its roster of security and governance guarded AI agents.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At <\/span><a href=\"https:\/\/ignite.microsoft.com\/\"><span data-contrast=\"none\">Microsoft Ignite 2025<\/span><\/a><span data-contrast=\"auto\">, the company announced that its innovations for AI transformation were being introduced to Microsoft\u2019s Frontier \u2013 its preview program for customers to gain early access to newer products.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This agent is just one of <a href=\"https:\/\/www.cxtoday.com\/ai-automation-in-cx\/microsoft-ignite-2025-cx-takeaways\/\">several products Microsoft has announced<\/a> to address security and compliance issues in AI agents.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Sales Development Agent<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The Sales Development Agent is designed to advise sales teams in increasing their selling capacity.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As a fully automated agent, this tool can be used to research, authorize, and handle outreach even after business hours, supporting steady revenue growth.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This tool can work independently of a human agent, utilizing personalization for seller outreach with automated follow-ups to maintain client-seller relationships that extend beyond a company\u2019s working time zone, as well as hand off leads to human sellers when needed.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The agent operates through Microsoft\u2019s security and compliance rules, ensuring that the tool can be utilized safely and efficiently in Microsoft 365 without security gaps.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Microsoft has launched further security and compliance-focused tools to address frequent concerns around AI agents and how they operate around sensitive data.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">These tools are designed to be manageable and to monitor any suspicious activity, risky behavior, or possible threat to data exposure or accidental leaks, helping enterprises to govern their agents reliably.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Other Security and Compliance Tools\u00a0<\/span><\/h2>\n<h3><span data-contrast=\"auto\">Entra ID<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Microsoft has announced that Entra ID has expanded its secure identity and access to adapt to the AI era.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The tool allows users to manage accounts and resources securely, including multi-factor authentication for extra security checks, activity monitoring, and secure cloud workloads.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It can also help guide at-risk users away\u00a0from data threats, detect unauthorized AI usage, and prevent overprivileged agents from accessing controls.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">Defender<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">One core component of the tool is to govern and protect AI agents across Microsoft\u2019s ecosystem.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As a unified platform for governance and threat protection, Microsoft Defender can offer protection across all environments where AI agents are active, deploying AI-powered security bots to monitor newer zones to forecast potential criminal activity.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This includes safeguarding against any potential threats and vulnerabilities to an agent, as well as resolving and investigating incidents where necessary.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">Microsoft Purview<\/span><\/h3>\n<p><span data-contrast=\"auto\">Alongside Entra and Defender, Microsoft Purview is included in Microsoft Agent 365 to ensure compliance across Microsoft.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It is an AI-enhanced control plane component, in charge of handling recently deployed AI agents to prevent agent-specific risks, rather than being focused on human data.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The tool also allows customer enterprises to view an agent\u2019s status, their typical\u00a0tasks and interactions, as well as their current risk level to prevent data loss. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">Foundry Agent Service<\/span><\/h3>\n<p><span data-contrast=\"auto\">This tool includes built-in features to support security, oversight, and policy alignment, such as agent controls that limit the amount of data an AI agent can access.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Foundry also provides security and compliance teams with real-time tracing and full insight visibility to investigate and review activity.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It also works with other Agent 365 tools to handle threat detection and prevent data loss, ensuring that all agents are screened properly.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">Edge for Business Security Features<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The browser environment allows companies to hide information with a watermark overlay and set boundaries on web apps to stop data from being copied.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">These features can be used by organizations to secure sensitive information and prevent data leakage by aligning company policies to the tool.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This can be monitored from within the Microsoft 365 admin center across various devices.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Microsoft Ignite 2025<\/span><\/h2>\n<p><span data-contrast=\"auto\">Microsoft Ignite will run from Tuesday 18<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> November to Friday 21<\/span><span data-contrast=\"auto\">st<\/span><span data-contrast=\"auto\"> November in San Francisco.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The company has emphasized its commitment to agentic AI and is set to showcase this message throughout the conference, as well as further touching on issues such as Security and Governance, and Identity and Access.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><em>You can find out more about the <a href=\"https:\/\/www.cxtoday.com\/ai-automation-in-cx\/microsoft-ignite-2025-cx-takeaways\/\">biggest CX announcements from Ignite 2025 here<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft has introduced its Sales Development Agent to its roster of security and governance guarded AI agents.\u00a0 At Microsoft Ignite 2025, the company announced that its innovations for AI transformation were being introduced to Microsoft\u2019s Frontier \u2013 its preview program for customers to gain early access to newer products.\u00a0 This agent is just one of [&hellip;]<\/p>\n","protected":false},"author":11151,"featured_media":76379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[62065],"class_list":["post-76335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-security-privacy-compliance","tag-agentic-ai","tag-agentic-ai-in-customer-service","tag-ai-agent","tag-ai-agents","tag-automation","tag-autonomous-agents","tag-enterprise","tag-event","tag-security-and-compliance","tag-workforce-management","brands_to_track-microsoft","editorial_type-news","intent-discovery","target_audience-dual"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Ignite 2025 Introduces Sales Development Agent - CX Today<\/title>\n<meta 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