{"id":76785,"date":"2025-12-01T11:30:14","date_gmt":"2025-12-01T11:30:14","guid":{"rendered":"https:\/\/www.cxtoday.com\/?p=76785"},"modified":"2025-12-01T09:47:06","modified_gmt":"2025-12-01T09:47:06","slug":"deepdesk-introduces-its-travel-friendly-ai-approach-for-complex-automation","status":"publish","type":"post","link":"https:\/\/www.cxtoday.com\/ai-automation-in-cx\/deepdesk-introduces-its-travel-friendly-ai-approach-for-complex-automation\/","title":{"rendered":"Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation"},"content":{"rendered":"<p><span data-contrast=\"auto\">Deepdesk have introduced an AI approach that travels across systems to retrieve data.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This approach enables enterprises to access information instantly across various environments, providing\u00a0their\u00a0agents with automated, complex responses.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Deepdesk was previously recognized for its approach at the Microsoft Hackathon Awards in September, winning the highest score among CX vendors in the category \u2018Ready to Scale\u2019, strengthening its relationship with Microsoft.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">The Platform-Agnostic AI Approach<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Platform-agnostic AI is an approach that enables AI to operate independently from a platform without the need to rebuild or redesign itself.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">And whilst traditional AI models are typically linked to a single system, Platform-agnostic AI can run seamlessly across different CX platforms whilst maintaining consistency and independence from a single vendor.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This means that enterprises can function flexibly across multiple environments, such as Microsoft or Salesforce systems.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In 2024, Deepdesk was <\/span><a href=\"https:\/\/www.cxtoday.com\/contact-center\/anywhere365-acquires-deepdesk-to-elevate-the-customer-experience\/\"><span data-contrast=\"none\">acquired<\/span><\/a><span data-contrast=\"auto\"> by CX provider AnywhereNow to advance its product suite with Deepdesk\u2019s AI assistant tool.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In conversation with CX Today, <\/span><b><span data-contrast=\"auto\">Jonathan Quayle, Product Evangelist at AnywhereNow, <\/span><\/b><span data-contrast=\"auto\">explained how\u00a0this approach can operate smoothly across different environments.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">He said, \u201cPlatform-agnostic AI means organizations don\u2019t need to rebuild or replace their existing CX infrastructure to benefit from intelligent automation. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201cInstead, it integrates with the existing CX stack \u2013 whether that\u2019s Genesys, Salesforce, or a proprietary system \u2013 with the AI capabilities, such as Microsoft Copilot, layered on top of it.\u201d <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><\/blockquote>\n<h2><span data-contrast=\"auto\">The Benefits <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">This AI layer approach aligns with hybrid AI models, enabling humans and agents to coexist within the same system without replacing one another.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It enables the AI to support repetitive tasks such as research, response suggestions, summarizing, and automating workflows, while humans remain in the driver\u2019s seat for customer interactions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Qualye continues: \u201cAchieving this involves decoupling the AI logic from the underlying architecture, which allows us to orchestrate agent assistance, knowledge retrieval, and automation across environments.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201cThis approach allows for consistent performance and context retention, regardless of the platform. It also means organizations retain control over their tech stack, avoiding lock-in and enabling flexibility as their needs evolve.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">Furthermore, this approach can maintain independence whilst also retaining knowledge and context it received from travelling across platforms, allowing for seamless assistance and\u00a0optimal agent usage.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With reduced deployment complexity and expanding human capability, this also helps accelerate integration and ROI even when changes are made to any of the adopted systems.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">He said, \u201cThese tangible outcomes directly impact cost-to-serve and customer satisfaction.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Microsoft Partnership <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Utilizing its <\/span><a href=\"https:\/\/www.cxtoday.com\/contact-center\/evolve-ip-partners-with-anywhere365-group\/\"><span data-contrast=\"none\">long-standing relationship<\/span><\/a><span data-contrast=\"auto\"> with Microsoft, AnywhereNow has utilized the CCaaS giant\u2019s Copilot tool in its\u00a0platform-agnostic customer experience approach, allowing it to deepen its partnership with Microsoft.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The SaaS provider has leveraged Copilot AI as the engine in its approach, while also still enabling seamless deployment for systems other than Microsoft.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This utilization only improves willingness to adopt this approach since many organizations already adopt Microsoft tools in their systems.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Quayle added, \u201cIt also provides a trust advantage as governance, security, and compliance conversations have already happened.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201cThis gives customers the freedom to choose the tools that work best for them, while still leveraging the benefits of Microsoft.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/blockquote>\n<h2><span data-contrast=\"auto\">The Challenges<\/span><\/h2>\n<p><span data-contrast=\"auto\">Despite the approach offering seamless flexibility with AI, Deepdesk finds\u00a0difficulties in ensuring full compatibility at scale.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This can include issues with enterprises choosing to locate their data sporadically across multiple CX systems, resulting in data gaps for the AI.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In fact, \u201cThe real challenge lies in orchestrating data flows between disparate systems, ensuring that AI can support agents in real time without introducing latency or inconsistency.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This can cause havoc if the approach is blocked or not incorporated in all necessary systems, stopping the AI from moving across and accessing the required data to generate responses for agents.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This may also prove challenging when systems need to be updated or thrown out without including the platform-agnostic model, likely leading to lost context or creating silos.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The AI layer can only function once it receives a level of understanding and information at a consistent rate, no matter what types of varied technology are being used.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This requires enterprises that implement this approach to expose the AI to all necessary systems, enabling its agents to receive the best possible responses.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201cEnabling platform-agnostic, hybrid agent journeys isn\u2019t about plugging into existing systems, it\u2019s about designing AI that can operate across fragmented architectures while maintaining continuity, context, and control. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">He added, \u201cOur approach is composable by design, allowing us to adapt to different environments, evolve with changing tech stacks, and preserve the AI investment even as platforms shift.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deepdesk have introduced an AI approach that travels across systems to retrieve data.\u00a0 This approach enables enterprises to access information instantly across various environments, providing\u00a0their\u00a0agents with automated, complex responses.\u00a0 Deepdesk was previously recognized for its approach at the Microsoft Hackathon Awards in September, winning the highest score among CX vendors in the category \u2018Ready to [&hellip;]<\/p>\n","protected":false},"author":11151,"featured_media":76791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[62073],"class_list":["post-76785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-automation-in-cx","tag-artificial-intelligence","tag-automation","tag-hybrid-work","tag-workforce-optimization","brands_to_track-anywhere365","brands_to_track-deepdesk","editorial_type-interview","intent-evaluation","target_audience-enterprise-buyer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deepdesk&#039;s Complex Automation Approach for Enterprises - CX Today<\/title>\n<meta name=\"description\" content=\"Uncover the advantages of Deepdesk&#039;s complex automation 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