{"version":"1.0","provider_name":"CX Today","provider_url":"https:\/\/www.cxtoday.com","author_name":"Rhys Fisher","author_url":"https:\/\/www.cxtoday.com\/author\/rhys-fisher\/","title":"Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"D5nhk3gXm2\"><a href=\"https:\/\/www.cxtoday.com\/contact-center\/beyond-the-hype-how-practical-ai-drives-real-roi-in-the-contact-center\/\">Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cxtoday.com\/contact-center\/beyond-the-hype-how-practical-ai-drives-real-roi-in-the-contact-center\/embed\/#?secret=D5nhk3gXm2\" width=\"600\" height=\"338\" title=\"&#8220;Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center&#8221; &#8212; CX Today\" data-secret=\"D5nhk3gXm2\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/Untitled-design-67.jpg","thumbnail_width":850,"thumbnail_height":425,"description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including AI Agents, Artificial Intelligence, CCaaS, Virtual Agent and more. Discover how practical AI in the contact center delivers real ROI. See how Diabolocom helped Culligan cut voicemail handling time by 50%."}