{"version":"1.0","provider_name":"CX Today","provider_url":"https:\/\/www.cxtoday.com","author_name":"Peter Ward","author_url":"https:\/\/www.cxtoday.com\/author\/peter-wardcxtoday-com\/","title":"The Future of Agentic AI: What\u2019s Next for Contact Centers","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"UJdiM1bHB8\"><a href=\"https:\/\/www.cxtoday.com\/contact-center\/the-future-of-agentic-ai-whats-next-for-contact-centers\/\">The Future of Agentic AI: What\u2019s Next for Contact Centers<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cxtoday.com\/contact-center\/the-future-of-agentic-ai-whats-next-for-contact-centers\/embed\/#?secret=UJdiM1bHB8\" width=\"600\" height=\"338\" title=\"&#8220;The Future of Agentic AI: What\u2019s Next for Contact Centers&#8221; &#8212; CX Today\" data-secret=\"UJdiM1bHB8\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/08\/Untitled-design-17.jpg","thumbnail_width":850,"thumbnail_height":425,"description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agent Assist, Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, Virtual Agent, Virtual Assistant and more. Discover how Agentic AI in contact centers is reshaping customer support, blending automation with human oversight for better CX."}