{"version":"1.0","provider_name":"CX Today","provider_url":"https:\/\/www.cxtoday.com","author_name":"Charlie Mitchell","author_url":"https:\/\/www.cxtoday.com\/author\/charlie-mitchell\/","title":"Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"DWdjR6daQ0\"><a href=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/microsoft-brings-workforce-engagement-management-to-the-dynamics-365-contact-center\/\">Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/microsoft-brings-workforce-engagement-management-to-the-dynamics-365-contact-center\/embed\/#?secret=DWdjR6daQ0\" width=\"600\" height=\"338\" title=\"&#8220;Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center&#8221; &#8212; CX Today\" data-secret=\"DWdjR6daQ0\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/05\/professional-at-laptop-850.jpg","thumbnail_width":850,"thumbnail_height":425,"description":"CX Today covers Workforce Engagement Management news including Adherence Monitoring, Agentic AI, Agentic AI in Customer Service\u200b, AI Agent, AI Agents, Autonomous Agents, Forecasting, WEM, Workforce Engagement Management, Workforce Management, Workforce Optimization and more."}