{"version":"1.0","provider_name":"CX Today","provider_url":"https:\/\/www.cxtoday.com","author_name":"Rhys Fisher","author_url":"https:\/\/www.cxtoday.com\/author\/rhys-fisher\/","title":"When AI Sounds Human: What It Means for the Future of Customer Service","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"tRP2ztcB7F\"><a href=\"https:\/\/www.cxtoday.com\/contact-center\/when-ai-sounds-human-what-it-means-for-the-future-of-customer-service-polyai\/\">When AI Sounds Human: What It Means for the Future of Customer Service<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cxtoday.com\/contact-center\/when-ai-sounds-human-what-it-means-for-the-future-of-customer-service-polyai\/embed\/#?secret=tRP2ztcB7F\" width=\"600\" height=\"338\" title=\"&#8220;When AI Sounds Human: What It Means for the Future of Customer Service&#8221; &#8212; CX Today\" data-secret=\"tRP2ztcB7F\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/Untitled-design-63.jpg","thumbnail_width":850,"thumbnail_height":425,"description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including Agent Assist, Agentic AI, AI Agents, CCaaS, User Experience, Virtual Agent and more. Conversational AI voice agents from PolyAI deliver natural, humanlike customer service at scale, transforming contact centers worldwide."}