{"version":"1.0","provider_name":"CX Today","provider_url":"https:\/\/www.cxtoday.com","author_name":"Charlie Mitchell","author_url":"https:\/\/www.cxtoday.com\/author\/charlie-mitchell\/","title":"RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"tav8MweHXs\"><a href=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/ringcentral-acquires-communitywfm-boosts-its-contact-center-platform\/\">RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cxtoday.com\/workforce-engagement-management\/ringcentral-acquires-communitywfm-boosts-its-contact-center-platform\/embed\/#?secret=tav8MweHXs\" width=\"600\" height=\"338\" title=\"&#8220;RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform&#8221; &#8212; CX Today\" data-secret=\"tav8MweHXs\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/business-deal-handshake-850-rc.jpg","thumbnail_width":850,"thumbnail_height":425,"description":"CX Today covers Workforce Engagement Management news including Agentic AI, Agentic AI in Customer Service\u200b, AI Agents, Autonomous Agents, CCaaS, Cloud Contact Center, Forecasting, Mergers and Acquisitions, Quality Management, WEM, Workforce Engagement Management, Workforce Management, Workforce Optimization and more."}