{"version":"1.0","provider_name":"CX Today","provider_url":"https:\/\/www.cxtoday.com","author_name":"Rhys Fisher","author_url":"https:\/\/www.cxtoday.com\/author\/rhys-fisher\/","title":"AI That Actually Works: Lessons from Two Contact Centers Winning with Tech","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"L8WY97BhVe\"><a href=\"https:\/\/www.cxtoday.com\/contact-center\/ai-that-actually-works-lessons-from-two-contact-centers-winning-with-tech-voiso\/\">AI That Actually Works: Lessons from Two Contact Centers Winning with Tech<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cxtoday.com\/contact-center\/ai-that-actually-works-lessons-from-two-contact-centers-winning-with-tech-voiso\/embed\/#?secret=L8WY97BhVe\" width=\"600\" height=\"338\" title=\"&#8220;AI That Actually Works: Lessons from Two Contact Centers Winning with Tech&#8221; &#8212; CX Today\" data-secret=\"L8WY97BhVe\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2025\/09\/Your-First-Steps-with-Agentic-AI-in-Customer-Service.jpg","thumbnail_width":850,"thumbnail_height":425,"description":"CX Today covers Contact Center &amp; Omnichannel\u200b news including AI Agents, CCaaS, Virtual Agent and more. See how AI in contact centers drives real ROI. Learn from Realtree and RideNow\u2019s success with Voiso\u2019s smart, seamless AI solutions."}